Frequently Asked Questions

Check most frequently asked questions here
Ordering
Payment
Returns
Ordering
How do I personalise my gift?
All instructions are posted on each individual product. Simply type your special message in the personalisation box(s) or follow the handwriting instructions to add your own handwriting to your gift.
What information do I need to provide to make an order?
In order to process your order we require the following information:
  • Your shipping, order information & billing address.
  • Phone number or email address - for order confirmation, invoice and shipping updates
  • Payment method - please provide a credit/debit card number to complete your order.
How does handwriting engraving work?

1. Take a blank piece of paper and write/draw what you would like engraved.

2. Take a photo of your creation and upload it to the "Handwriting Upload" link on the product page or alternatively, you can email it to engravedelegance.help@gmail.com

3.  We will perfectly scale and engrave your masterpiece onto your chosen product.

You are able to write or draw whatever you please, so long as it does not go over the products word limit.

Is there a character limit to my engraving?
Yes. Each product has a different character limit. Please read the text inside the 'modern font engraving' box to discover your character limit or for handwriting, the limit will be in the 'handwriting instructions' section. Spaces and punctuation count towards your limit.  If you are unsure do not worry, a notification will appear if you have gone over your allotted characters.  
How do I personalise my gift?
All instructions are posted on each individual product. Simply type your special message in the personalisation box(s) or follow the handwriting instructions to add your own handwriting to your gift.
What information do I need to provide to make an order?
In order to process your order we require the following information:
  • Your shipping, order information & billing address.
  • Phone number or email address - for order confirmation, invoice and shipping updates
  • Payment method - please provide a credit/debit card number to complete your order.
How does handwriting engraving work?

1. Take a blank piece of paper and write/draw what you would like engraved.

2. Take a photo of your creation and upload it to the "Handwriting Upload" link on the product page or alternatively, you can email it to engravedelegance.help@gmail.com

3.  We will perfectly scale and engrave your masterpiece onto your chosen product.

You are able to write or draw whatever you please, so long as it does not go over the products word limit.

Is there a character limit to my engraving?
Yes. Each product has a different character limit. Please read the text inside the 'modern font engraving' box to discover your character limit or for handwriting, the limit will be in the 'handwriting instructions' section. Spaces and punctuation count towards your limit.  If you are unsure do not worry, a notification will appear if you have gone over your allotted characters.  
What credit cards do you accept?
We accept  Visa, Mastercard, and American Express debit and credit cards.
What currency are your prices listed in?
All prices are quoted in GBP.
Do you offer a payment plan?
Yes we offer payment plans available with Klarna. Klarna is a third party company we work with in order to offer you payment plans such as:
 
- Buy now,  pay 30 days later 
 
- Spread the cost over 2 months in 3 instalments
What is your refund policy?
Due to the nature of personalised/engraved items we are not able to offer refunds on these products. However, if your item has arrived faulty/damaged we will send out a replacement to you. If your item has arrived faulty, please contact us as soon as possible via our contact form. Pictures will need to be provided as proof of damage. 
 
With non-personalised items we are able to offer a refund, regardless of the reason, if returned within 30 days of purchase. In this case, you are responsible for paying the return shipping costs. Please contact us via the contact form before sending the item back too us.
 
Please see our 'Returns policy' page for more details.
My item as arrived damaged, what should I do?
If your product has arrived faulty/damaged please contact us immediately via our 'contact us' page and we will send out a replacement to you.
I've changed my mind, can I cancel my order?
With personalised items, the engraving process can begin at any moment. Due to this we will not be able to cancel or refund your order once it has been placed.
 
With non-personalised items, if you wish to cancel your order, please contact us as soon as possible via our contact form and we may be able to cancel. If you are unable to cancel in time we will be able to issue a refund once you have returned the item.
Am I able to change the wording on my engraving?
We pride ourselves on a fast service with attention to detail. Due to this, the engraving process may start very soon after ordering. Unfortunately, we are unable to change any wording after the order has been placed.
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